My company’s financial data was stored by our 3rd party Unix app in that directory and Code42 just randomly excluded it from backup, even though it was in the USER directory, and deleted ALL PREVIOUS BACKUPS without permission. They have chosen to remove from the backup all files in the /user/xxx/library/containers/ directory as well as all root directory application and system folders. They have recently implemented a change, as of May 1,2019, which had devastating effects for my businesses. I have used Crashplan for Small Business for many years. Until recently, Crashplan for Small Business was very reliable. They do not offer a solution, and have no plans to correct or back out this potentially devastating change. I have spent days on the phone with their technical support management to no avail. PROSĮasy to use Easy to administer Minimal impact to end-user performance CONSĬode42 should focus more on the core business and less on additional offerings Legal-hold e-discovery capabilities are still immature, need more focused development Its a solid, well-written product with great support that give users a sense of security about the data that keeps the business working.
The best part of CrashPlan is that is just works. CrashPlan is also a bit behind the curve on features related to legal hold and e-discovery, but they are trending in the right direction. I feel like they made a poor choice to focus too much on SharePlan, which was not something that was critical to their core business. My only real criticism with Code42, is that in the last year they have not focused sufficiently on the development of CrashPlan. Whether using the on-prem or off-prem option, CrashPlan provides security and stability for your company's critical data. Granted that backup is not an overly complicated process, but CrashPlan has refined the process better than the competition. Virtually no training is required for both end-users and administrators. CrashPlan's interface is simple and easy to use. Client backup products are not always without impact to end-point performance. CrashPlan is equally useful for file recovery or simply moving a user to a new computer. Systems fail, users delete data, users switch computers and things still go wrong and make backups a necessity. Even with the trend of moving data to the cloud, end-point backup remains a critical necessity in the modern end-user computing environment.
Code42 has done a fantastic job creating a solid enterprise product that is easy to use, transparent to the end-users, and backed by a company that takes an active interest in the input of their customers.
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